Import/Export Coordinator

Overview

In this role you coordinate international shipments to ensure compliant, timely and cost-efficient delivery of materials and finished goods. You’ll work closely with customers, suppliers and logistics partners to manage documentation, customs and costs. You will support ERP/MRP updates and invoicing while driving continuous improvements in transit times and processes. This is a global logistics role that connects production, finance and customer service to protect delivery quality and compliance. You will be the proactive point of contact for resolving customs and shipment issues, helping the business meet its global delivery goals.

Responsibilities

• Coordinate inbound materials and outbound finished goods to align with production and delivery schedules
• Book and manage freight across air, sea, road and rail
• Track shipments and resolve delays, damage, shortages and customs issues
• Prepare and check import/export documentation (invoices, packing lists, airway bills, bills of lading, origin certificates)
• Ensure correct application of commodity codes, customs valuations, Incoterms, duties, VAT and tariffs
• Maintain export control, sanctions, licensing and rules of origin compliance
• Liaise with suppliers, customers, freight forwarders, carriers and customs brokers
• Obtain and compare freight quotations, monitor logistics costs
• Update ERP/MRP with order, shipment, receipt and dispatch data
• Raise sales invoices, credit notes and pro-forma invoices
• Support month-end activities and resolve invoicing or shipment discrepancies
• Identify opportunities to improve costs, transit times and import/export processes

Key requirements

• Previous experience in import/export, shipping, logistics or order-processing
• Working knowledge of import/export documentation
• Understanding of Incoterms and their cost/risk implications
• Experience entering orders and raising invoices using an ERP or similar system
• Experience working with customers, suppliers, freight forwarders and customs agents
• Attention to detail and ability to meet deadlines
• Strong organizational, communication and problem-solving skills
• Proactive approach to following up and resolving issues

• attention to detail
• strong communication
• problem-solving
• Incoterms
• import/export documentation
• ERP/MRP systems

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