Business Analyst

Overview

In this role you enable a seamless transition of technology and cyber security services from project delivery into live operation. You bridge project teams, solution architects and BAU support to ensure go-live readiness and complete knowledge transfer. You’ll own transition artifacts and coordinate cross-functional readiness across multiple releases, delivering a stable operational handover. This role focuses on IAM, PAM and identity platforms, offering impactful work shaping secure, live services.

Responsibilities

• Own and maintain go-live checklists, cutover docs and ORRs
• Create and maintain runbooks, support models and RACI matrices for service handover
• Facilitate workshops to capture transition requirements and define BAU processes
• Track go-live risks, issues, and gaps with clear owners and deadlines
• Confirm Incident, Change and Problem Management processes are agreed before launch
• Coordinate training materials, end-user guidance, and knowledge transfer
• Maintain requirements traceability, doc version control and governance sign-off
• Coordinate readiness activities across multiple concurrent releases and stakeholders

Key requirements

• Proven BA experience in technology or cyber security projects with go-live readiness focus
• Experience bridging project delivery and operational support teams
• Experience producing runbooks, support models, RACI matrices, ORRs and go-live checklists
• Working knowledge of ITIL, especially Incident, Change and Problem Management
• Strong stakeholder management and workshop facilitation across technical teams, suppliers and users
• Excellent attention to detail and structured documentation approach
• Experience in Agile and Waterfall delivery environments
• Proficiency with Jira, Confluence, ServiceNow, Visio and Microsoft Office
• Business Analysis qualification (desirable)

• stakeholder management
• workshop facilitation
• attention to detail
• ITIL knowledge (Incident, Change, Problem)
• Jira
• Confluence

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