Client Development Manager

Overview

In this role you act as the main point of contact between apetito and care-home customers, building genuine, long-term partnerships while meeting commercial targets such as high retention. You’ll manage a portfolio with regional travel, supported by colleagues, and play a key part in mobilising services and delivering training. You will collaborate with cross-functional teams to drive opportunities and promote apetito in the care-homes market. This fixed-term role offers meaningful impact in a mission-driven, customer-focused business.

Pay / Benefits

• Competitive salary – Living Wage employer
• Company car
• 25 days holiday + bank holidays
• Bonus scheme
• Pension with employer contributions
• Life assurance 2x salary

Responsibilities

• Achieve 95% account and value retention for a portfolio (~40 customers)
• Mobilise services: introduce systems, train staff, ensure ongoing capability
• Support business development with KAMs to create group opportunities
• Promote apetito through networking and cross-functional collaboration
• Deliver training, product presentations and dispute resolution as needed
• Manage budget control and customer-facing engagements
• Collaborate with Marketing, CS&D, Product Development, Healthcare, LA and WFF

Key requirements

• Proven experience meeting/exceeding targets as an Account Manager
• Experience delivering training
• Consultative, solutions-led sales approach
• Strong commercial acumen supporting business cases
• Excellent organisation and workload management
• Team player with collaborative mindset
• Objections handling focused on financial issues
• Good GCSEs/O Levels and strong business communication skills
• Excellent influencing and interpersonal skills
• Attention to customer needs; methodical and analytical with results focus
• Full UK driving licence
• Enhanced DBS Disclosure (due to work with elderly/vulnerable customers)

• Influencing and interpersonal skills
• Compassion and empathy with customers
• Resilience and determination
• Training delivery
• Budget control / financial justification
• Product presentations

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