Operations Manager Homelessness & Resettlement

Overview

As Operations Manager for Homelessness & Resettlement, you lead a large, multi‑disciplinary team delivering housing assistance, temporary accommodation and homeless services. You report to the Associate Director of Homelessness Strategy and Re-settlement and shape operational delivery across key functions. This role is complex and requires resilience, political sensitivity and flexibility to meet out‑of‑hours demands while driving service improvement. You join a forward‑looking council focused on transforming housing services for residents and communities. Your leadership will directly influence outcomes for people facing housing hardship and support transformation across the service.

Pay / Benefits

• flexible and hybrid working arrangements
• career progression opportunities
• senior leadership role
• supportive leadership environment
• professional development opportunities

Responsibilities

• Provide operational leadership to homelessness services, temporary accommodation and support for housing assistance
• Lead a large, multi‑disciplinary team to deliver statutory responsibilities
• Drive service improvement and excellent resident outcomes
• Manage operations that require out‑of‑hours coverage and adapt to changing demand
• Collaborate with senior leaders to shape strategy and delivery across housing services

Key requirements

• Senior leadership experience in homelessness, housing or related public services
• Ability to manage politically sensitive and emotive issues
• Resilience and flexibility to respond to operational demands
• Experience leading cross‑functional teams in a complex, regulated environment
• Strong collaboration with stakeholders to deliver outcomes

• resilience
• leadership
• political sensitivity
• cross‑functional collaboration
• communication under pressure
• problem solving

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