Duty Manager (Sales)

Overview

In this role you will help run CitySport, ensuring safe, smooth operations and excellent customer service. You will supervise frontline staff, support membership sales and outreach, and act as a primary contact for customers and escalations. The position blends facilities management with sales activity and event support. This is a hands-on, customer-focused role within a UK university sport and wellness service.

Pay / Benefits

• sector-leading salary
• pension scheme
• comprehensive staff training and development
• welcoming and inclusive culture
• flexible working arrangements (rolling rota)

Responsibilities

• Oversee day-to-day operation of CitySport and supervise operational staff
• Ensure high standards of customer service, health and safety, cleanliness, and facility presentation
• Act as key point of contact for customers and escalations; manage opening/closing duties
• Support events and programmes
• Support sales activities through tours, membership enquiries, lead generation, onboarding, and retention
• Work toward agreed sales targets

Key requirements

• Customer-focused and organized with experience in leisure, sport, or similar customer-facing environment
• Experience supervising staff and delivering excellent customer service
• Knowledge of health and safety procedures
• Confident communication with customers and ability to generate and convert sales leads
• Experience with leisure management systems and working with data
• Willingness to work early mornings, late evenings, and weekends on a rolling rota

• customer-focused
• organized
• strong communication
• leisure management systems
• data handling / working with data
• lead generation and sales support

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