Online Manager

Overview

In this role you will lead the day-to-day online operation in-store, ensuring smooth processes, accurate picking and timely delivery to customers. You’ll drive data-informed decisions to manage shrink, availability and performance metrics, while engaging and coaching the store team. You will shape online trading activity on the shop floor, building a culture focused on service, heart and pride. This position offers the chance to impact customer satisfaction and operational excellence at one of our Superstores/centres.

Pay / Benefits

• Colleague discount 15%
• Discretionary company bonus
• Enhanced electric car scheme
• Free eye test
• Company pension
• Wellbeing support (24/7 GP, EAP)

Responsibilities

• Oversee in-store online operation including picker/driver resource planning and rota management
• Lead shrink reduction through structured process and data-driven decisions
• Drive picking accuracy and availability to ensure a consistently strong online offer
• Coach and develop team, promoting a customer-focused, accountable culture
• Plan and execute trading activities on the shop floor to meet key metrics and KRAs
• Respond to audits and feedback with effective action plans
• Collaborate with cross-functional teams to support online performance and customer service

Key requirements

• Experience as Team Leader, Supervisor or Manager in a complex Online retail environment
• Operational knowledge in Online retail
• Knowledge of improving availability, picking rate, reducing waste, and managing shrink
• Experience developing teams and managing change through leadership and resilience
• Strong organisational skills and customer service
• Flexibility to work weekends and evenings

• leadership
• empathy
• communication
• data-driven decision making
• rota planning
• online retail operations

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