Client Service Advisor

Overview

In this role you will deliver first-class support to clients, handling account and service queries while maintaining quality and timely resolution. You’ll work with cross-functional partners to improve service levels and efficiency, focusing on exceptional customer experiences. You will manage workloads, stay composed under pressure, and contribute to continuous improvement. This is a customer-centric position within a collaborative team that values development and a strong service mindset.

Pay / Benefits

• contributory pension
• life cover
• income protection
• healthcare
• 26 days holiday plus birthday day
• flexible benefits

Responsibilities

• Provide support and issue resolution to clients, customers and partners
• Manage workload queue and prioritize based on business needs
• Ensure tasks are completed within timeframes and uphold quality standards
• Follow documented processes and procedures
• Identify efficiency opportunities and participate in service improvement discussions
• Seek feedback for personal development

Key requirements

• Experience in a customer service environment
• Effective communication and ability to build positive relationships
• Proactive with a focus on delivering exceptional customer experience
• Problem solving and decision-making abilities
• Attention to detail under pressure
• Demonstrated determination to succeed
• Good computer skills (MS Office Word, Excel) and ideally G Suite
• Ability to remain calm and focused under pressure

• Excellent communication skills (written and verbal)
• Empathy and patience
• Team collaboration and flexibility
• MS Office Word
• Excel
• G Suite

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