Digital Transformation Lead

Overview

In this role you lead digital transformation across the Practice to improve patient access and staff workflows. You will champion safe, effective use of digital systems and work with NHS partners and digital suppliers to deliver service improvements. You’ll use data to understand demand and drive population health outcomes, while building confidence and digital capability among staff. This is a collaborative, NHS-aligned role that shapes how digital tools support patient-centred care at scale.

Responsibilities

• Support adoption of new technology to improve access and experience
• Review and improve digital maturity across the Practice and PCN
• Use EMIS Web data to inform service improvement and efficiency
• Collaborate within Integrated Neighbourhood Teams with other services
• Build relationships across PCN practices and system partners
• Governance, risk management and reporting for digital projects
• Plan and deliver practical training and upskilling for staff
• Engage stakeholders and communicate changes to staff and patients
• Ensure compliance with governance and data protection requirements
• Travel across practices and embrace flexible working patterns

Key requirements

• Change management skills
• Excellent communication, facilitation, influencing and negotiation skills
• Ability to analyse complex information and explain risk and impact
• Ability to identify dependencies and understand cross-team effects
• Clear communication with clinicians, staff, partners, and IT suppliers
• Ability to deliver practical training and coaching for varying digital confidence
• Experience in operational management, transformation or programme delivery
• Extensive hands-on EMIS Web searches and reporting experience
• Data-driven approach to understand service demand and support improvement
• Experience delivering digital transformation and change management
• Experience deploying digital systems in general practice
• Experience producing clear reports and explaining complex data
• Experience monitoring project/change plans
• Experience coordinating with IT suppliers and staff
• Experience contributing to IT governance, digital risk management or IT safety processes
• Experience delivering training and practical support to build staff skills
• Experience presenting complex issues to managers or partners
• Experience using Docman AI and PATCHS

• Communication and stakeholder engagement
• Facilitation and coaching
• Analytical thinking and problem solving
• EMIS Web data searches and reporting
• Data quality and population health management
• Digital transformation and change management

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