Director, Account Management – UK

Overview

In this role, you will lead a high-performing regional Account Management team to grow and retain strategic customers in the UK and Europe. You’ll own the region’s commercial strategy, drive renewals and portfolio expansion, and partner with Product, Engineering, Legal, and Delivery to embed Marqeta in client operations as they scale. The position blends strategic advisory with hands-on leadership in complex enterprise relationships. You will shape account plans, run QBRs, and advocate for regional needs across internal teams. This is a high-impact, cross-functional leadership role in a fast-paced, payments-focused environment.

Pay / Benefits

• Premium Private Medical and Dental coverage
• Generous time off program with floating holidays
• Equity and Employee Stock Purchase Program
• Remote work stipend
• Annual development stipend
• Parental leave (up to 20 weeks)

Responsibilities

• Lead, mentor and develop a high-performing team of Account Managers
• Own the regional commercial strategy for existing strategic accounts in UK & EU
• Drive growth opportunities (new corridors, new card programmes, adoption of Credit or RiskControl)
• Lead complex contract renewals and pricing negotiations
• Build executive relationships with C-level and product stakeholders
• Refine operational account management processes for excellence
• Guide strategic account planning and quarterly business reviews
• Act as internal voice for European customers, coordinating with Product, Engineering and Operations
• Maintain market intelligence on UK/European fintech, payments and regulatory shifts (e.g., PSD3, UK FCA)

Key requirements

• 10+ years of experience in enterprise account management, strategic partnerships, or similar within complex enterprise SaaS or fintech
• Proven track record leading and developing account teams to hit retention and growth targets
• Experience managing multi-year, multi-million pound/euro contract renewals and negotiations
• Strong relationship-building with technical and commercial leaders (CTOs, VPs of Engineering, CEOs, GMs, VPs of Product)
• Strategic thinker who maps customer business models to Marqeta solutions
• Cross-functional collaborator across global teams (Product, Legal, Delivery)
• Adaptable to fast-paced environments with shifting priorities
• Payments domain experience; card issuing is a plus

• relationship-building
• strategic thinking
• communication
• payments domain knowledge
• card issuing experience
• enterprise SaaS/fintech sales & renewals

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