Senior Strategy and Operations Manager

Overview

In this Senior Strategy and Operations role, you will shape the Payments strategy at Monzo, acting as a bridge between long-term vision and day-to-day delivery. You’ll partner with the GM of Payments and leaders to track progress, model bets, and drive cross-functional execution. Expect high ownership, solving complex problems with data-driven insights, and aligning investments with Monzo’s mission. You’ll influence how we scale lending and expand into new geographies while keeping focus on what matters for the business.

Pay / Benefits

• Learning budget per year
• Flexible working hours
• Remote work support and Macbooks provided
• Option for distributed UK work with London office visits
• Work-from-home setup support
• Competitive incentive awards tied to performance

Responsibilities

• Define and evolve Payments strategy in line with Monzo’s mission
• Dive into large datasets to uncover insights and design scalable solutions
• Translate data into actionable performance views for products, squads and initiatives
• Collaborate with Product, Engineering, Data and Design to bridge ideas and execution
• Lead monthly business reviews, governance materials, and performance rhythm
• Scope new opportunities with market sizing, commercial modelling, partnerships evaluation, and budgeting/forecast analysis
• Improve org effectiveness by balancing KTLO/BAU/growth and guiding resourcing and squad setup
• Ensure alignment across Payment squads and with other Monzo collectives
• Support scaling lending and launch operations in new geographies
• Lead Payments All Hands and strategic forums to maintain cohesion and momentum

Key requirements

• Strategic mindset with ability to see the big picture and future trends
• Strong problem-solving skills with analytical rigor and commercial viability
• Self-starter who thrives in ambiguity and delivers with ownership
• Ability to collaborate and influence without formal authority
• Commercial mindset with data-driven prioritisation and trade-off analysis
• Analytical capability to navigate large datasets and solve unstructured problems
• Experience working with technical teams (Machine Learning, Data/Analytics Engineering)
• Operational excellence focus to improve efficiency and scalability

• Strategic thinking
• Collaboration
• Influencing without authority
• Data analysis
• Commercial modelling
• Market sizing

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