Head of Administration & Patient Services

Overview

In this role you will provide strategic and operational leadership for administration, patient affairs, and related services across West London Forensic Services. You will lead across multiple sites including Three Bridges, The Orchard Women’s Service, Low Secure and Community Services, and the Cassel Hospital, ensuring high-quality, patient-centred support. You will drive governance, financial planning, and service improvement while overseeing budgets and CQC activity. You will work with a supportive senior leadership team to shape administrative excellence in a nationally recognised forensic setting.

Responsibilities

• Leading and developing administration services across the division
• Managing administration managers and supporting workforce development
• Overseeing Patient Affairs and Patient Banking services, ensuring effective and compliant service delivery
• Leading on governance processes, service procedures, and CQC activity
• Supporting investigations, disciplinary processes, and service improvement initiatives
• Managing departmental budgets and resources to support operational excellence

Key requirements

• First degree or equivalent experience
• Management qualification
• 5+ years general management experience in NHS/health service
• Experience of budget management and financial planning
• Experience in commissioning projects and decommissioning services
• Experience of procurement and contract monitoring
• Experience of writing policies and procedures
• Project management
• Ability to collaborate with senior managers and professionals
• Experience of risk management
• Strong communication skills
• Discretion and confidentiality

• Strong leadership
• Effective communication
• Negotiation and influencing
• Proficient in Microsoft software
• Knowledge of administrative systems
• Ability to participate in/lead risk assessments and risk registers

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