Senior Solutions Engineer

Overview

In this role you own and evolve the Salesforce platform across Sales, Service and Field Service Clouds within a housebuilders technology transformation. You will collaborate with the Solutions Architect to translate designs into tested changes and mentor a small team of admins. Your focus is on delivering robust configurations, automation, and data integrity while driving process improvements. This is a growth-focused, leadership-facing role with impact on platform maturity and delivery.

Responsibilities

• Own day-to-day Salesforce administration and maintenance across Sales, Service and Field Service Clouds
• Build complex automation using Flow Builder, validation rules, and declarative tools; review Apex and Lightning Component changes when needed
• Mentor and manage a small team of Salesforce administrators/support analysts
• Triage and resolve complex user escalations across Salesforce and integrated systems
• Partner with Solutions Architect to translate architecture designs into configured, tested changes
• Manage user access, security model, profiles, permission sets and data integrity
• Deploy platform changes following development pipeline and change control protocols
• Maintain up-to-date system documentation and SOPs
• Support release management and assess impact of Salesforce releases
• Engage with external partners/vendors on delivery standards and timelines
• Identify opportunities for process improvement, automation and technical debt reduction

Key requirements

• Salesforce Certified Administrator (essential)
• Advanced Administrator or Platform App Builder (desirable)
• Substantial senior-level Salesforce Administration experience
• Strong hands-on configuration skills: Flow Builder, validation rules, pages, reports & dashboards, security model
• Experience mentoring junior team members
• Working knowledge of Apex and Lightning Components (review/QA, not required to develop)
• Familiarity with deployment tools such as Copado or Gearset
• Comfort with Agile and structured change control
• Excellent stakeholder engagement and communication across tech and non-tech
• Experience with Salesforce managed packages is a plus

• Stakeholder engagement
• Mentoring and coaching
• Strong communication
• Flow Builder
• Validation rules
• Page layouts

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