Head of Service Operations — Unified Service Desk

Softcat is seeking a Head of Service Operations to lead the Unified Service Desk and to build the Service Operations team from a standing start. You will own the operational control model for live services and drive end-to-end incident, change and major incident processes across multiple towers and locations.

You will establish cross-location governance, set clear ownership and priority criteria, and work with senior stakeholders to maintain high service levels, performance and continuous

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