Operations Manager

Operations Manager

We have a fantastic opportunity for an experienced Operations Manager with a high attention to detail and solid experience of ISO27001 to assist with ISO standards to ensure compliance and prepare for ongoing certification. Strong process development and improvement experience is essential for this position.

Hours: Full-time (37.5 hours)

Salary: £35,000 – £40,000 + Benefits and 3 volunteering days per year

Location: New Malden, England, United Kingdom

Seniority level: Mid‑Senior level

Employment type: Full-time

Job function: Management

Industries: IT Services and IT Consulting, IT System Operations and Maintenance, IT System Data Services

Key responsibilities

• Process development and improvement.
• Ensure the project management system reflects the needs of the business and is amended as required.
• Assist with ISO standards (9001/14001/27001), ensure compliance and prepare for ongoing certification.
• Monitor, manage, and report on company NPS score.
• Attend departmental meetings to ensure compliance and address issues.
• Update and monitor reports ensuring accuracy and highlighting potential issues.
• Monitor and ensure tasks are carried out in a timely manner.
• Work with external stakeholders (e.g., clients, lawyers, government agencies) to ensure compliance and pass on actions to internal contacts.
• Complete sales operations tasks.
• Manage supplier/client documentation and negotiate terms where appropriate.
• Monitor inboxes and ensure any actions are delegated to the relevant parties.
• Monitor client feedback and ensure the appropriate steps are taken to address issues.
• Manage the AdobeSign account to ensure effective use.
• Proofreading documents to ensure accuracy.
• Manage all aspects of the office (e.g., recycling, office sundries and cleaning).
• Order gifts for clients/colleagues as required.

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