IT Service Desk Specialist – 1st Line Support

Harrods is seeking an IT Service Desk Analyst to join our IT team in Thatcham. The role delivers first-line technical support across all Harrods functions, handling hardware, software and devices to ensure timely resolution.

You will own calls end-to-end, log updates, and build knowledge base articles while maintaining strong relationships with users. The ideal candidate has experience with Desktop support, Active Directory, and Office 365, and is comfortable with tools like SCCM, Casper, and

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