Hybrid Service Desk Analyst – Incident Response & SLAs

Intelliscape, part of Modaxo, seeks a Service Desk Analyst to be the first point of contact for customers, diagnosing faults and resolving issues across transport technology platforms in the UK public sector. The role emphasises accuracy, SLA adherence and rapid incident resolution.

Working pattern is Monday to Friday, 37.5 hours, hybrid with at least two days in the North Bristol office, and a discretionary bonus along with a comprehensive benefits package.

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