Network Inventory Support Engineer

Job Title: Network Inventory Support Engineer (Comarch)

Location: Remote (occasional travel to London)

Start Date: Immediate

We’re hiring an L2/L3 Support Engineer to join a project team supporting a large-scale Network Inventory & Service Management platform, built on Comarch.

Network Inventory Support Engineer – Key Responsibilities

• Providing L2/L3 support across resource inventory, service orchestration, configuration management and data integration
• Troubleshooting physical and logical resource objects — cables, hardware, GIS/address data
• Investigating and resolving service catalogue and service orchestration incidents
• Supporting configuration management across technology domains and connectivity modelling
• Diagnosing and resolving data integration failures (API orchestration between the Common Data Model and the platform)
• Escalating and documenting incidents, root cause analyses and resolution notes
• Liaising with platform vendors and third parties to resolve issues within SLA
• Contributing to knowledge base articles, runbooks and support documentation

Network Inventory Support Engineer – Key Skills Required

• Hands‑on experience with Comarch — ideally the Inventory Management Ecosystem, though experience with other Comarch modules considered
• Background in network inventory, OSS or service management platforms, ideally for a telecom or fibre/broadband operator
• Strong incident diagnosis and troubleshooting skills, comfortable working to SLAs
• Experience with API/data integration troubleshooting
• Based in or able to commute to London for occasional on‑site work

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