Information Technology Support Technician

Our client is a growing Managed Service Provider (MSP) supporting over 100 businesses across Suffolk and Essex. They provide a broad range of IT services and are looking for an IT Support Technician to join their technical team.

Key Responsibilities

• Provide 1st and 2nd line IT support remotely and onsite
• Troubleshoot hardware, software and networking issues
• Support and administer Microsoft 365
• Monitor and manage devices using NinjaOne RMM
• Provide support for VoIP telephony systems
• Assist with client projects, installations and IT upgrades
• Deliver a high level of customer service to clients

What They’re Looking For

• Good knowledge of Microsoft 365
• Strong troubleshooting and problem-solving skills
• Good understanding of networking
• Previous MSP experience preferred, but not essential
• A proactive and customer-focused approach
• Flexible working arrangements
• Varied client base and technology environments
• Opportunity to get hands-on with projects and installations
• Excellent opportunities for technical development and progression

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