Gates and Barriers Technical Support Engineer

Senior Technical Support Engineer – Basingstoke

I’m currently recruiting for a Senior Technical Support Engineer to join a well established business within the gate automation and access control sector.This is an office based role in Basingstoke, supporting customers and engineers across a range of automated gate, barrier and access control products.

The Role

• Provide telephone and email based technical support to customers and engineers
• Assist with fault diagnosis, installation and programming queries
• Advise customers on product selection and suitable equipment
• Identify spare parts and provide technical guidance
• Support the first line technical support team and provide day to day guidance where required
• Assist the sales team with technical specifications and customer requirements
• Deliver technical product training to internal teams and external customers
• Develop training materials including presentations, videos and webinars
• Occasionally attend customer visits and provide technical support to key accounts
• Support the introduction and appraisal of new products

About You

• Previous experience within a technical, electrical, mechanical or electro mechanical environment
• Strong fault finding and problem solving skills
• Comfortable providing technical advice over the phone and by email
• Good communication skills with the ability to explain technical information clearly
• Experience with gate automation, barriers, access control, automatic doors or similar systems would be beneficial
• Experience in a technical support, service engineering or senior engineering position would be advantageous
• Able to work as part of a technical team and provide guidance to less experienced engineers

Direct experience with the manufacturer’s products isn’t essential as full training will be provided.

Package

• Salary: Up to £45,000 basic
• Office based in Basingstoke
• Full product and technical training provided
• Opportunity to develop into a senior technical support / team leadership position

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