Hybrid IT Service Desk Analyst: 1st/2nd Line Support

Company: Career Choices Dewis Gyrfa Ltd
Apply for the Hybrid IT Service Desk Analyst: 1st/2nd Line Support
Location: Wales
Job Description:

Career Choices Dewis Gyrfa Ltd in Cardiff is seeking an IT Service Desk Analyst to be the first point of contact for internal customers, providing 1st/2nd line support and guiding colleagues through IT issues.

The role offers hybrid working, 37.5 hours per week, with a clear path for development in a supportive charitable environment that values user-centric service and collaborative problem solving across Windows, Office, and Active Directory environments.

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Posted: October 11th, 2026