Senior CX Manager: Lead UK–NYC Customer Experience

TodayTix Group in London is seeking a proactive CX Support Manager to lead the UK Customer Experience team, bridging London and NYC, and shaping day-to-day performance. You’ll manage CX Leads and Agents, own staffing and queue decisions, and collaborate with Ops, Product and Data to push AI-driven improvements across channels.

This role requires 5–6 years in CX with at least 2 years managing teams, plus strong written communication and a demonstrated ability to translate strategy into practical

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