Group Leader, Digital Customer Experience

United Lincolnshire Hospitals is seeking a Group Head of Digital Customer Experience to lead the digital customer journey and service delivery across Lincolnshire hospitals. The role focuses on building a customer-centric culture, driving continuous improvement, and managing ITIL-aligned service operations within a large NHS Trust in Lincoln.

The post holder will shape strategy, lead incident management, and collaborate with clinical, operational and corporate teams to deliver high-quality

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