Senior Complaints Investigator – Public Sector

Company: Civic Recruitment Limited
Apply for the Senior Complaints Investigator – Public Sector
Location: Loughborough
Job Description:

Civic Recruitment Limited is seeking a skilled Complaints Investigator for a 3-month local authority contract in Loughborough. You will lead investigations of complaints, coordinate Stage 1 and Stage 2 processes, and deliver clear, evidence-based responses within corporate standards.

The role supports risk management and service improvement across the council, liaising with customers, managers and external bodies.

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Posted: October 11th, 2026