AI Knowledge QA Lead: Elevate Conversational Quality

Tripadvisor seeks a detail-oriented Knowledge AI QA Lead to monitor, test, and evaluate AI-driven customer experiences across Self-Service, AI-Assist, and Human-Assist transitions. This hybrid role requires 1-2 days per week in our London or Oxford office, with a strong emphasis on QA frameworks and data-driven improvements.

You will design testing criteria for AI chatbots, audit real-time conversations, and drive improvements in AI accuracy, customer satisfaction, and system compliance through

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