On‑Site Tech Service Desk Analyst (AV/IT Support)

Vertex I.T. Solutions Ltd. in Manchester is seeking a Technical ServiceDesk Analyst to join our on-site team. You will provide first-line technical support for electronics/AV/IT equipment and deliver professional, calm service desk communication.

You will triage tickets, perform structured troubleshooting, document steps, and contribute to knowledge bases while collaborating with engineering and operations to improve service delivery.

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