Support Desk Lead – 1st/2nd Line & Team Coaching

ASSA ABLOY Biosite in Solihull is seeking a Support Desk Supervisor to lead a team of about 10 professionals, ensuring high-quality customer support and timely resolutions. You will stay hands-on with troubleshooting and coordinate with cross-functional teams to improve processes.

The role requires strong leadership, experience with service desks, and familiarity with Salesforce/ServiceNow. On-site work in Solihull with a comprehensive benefits package is provided.

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