Senior Complaints & Quality Assurance Lead

Company: Hull City Council
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Job Description:

Hull City Council is seeking an experienced Advanced Complaints Practitioner to provide senior professional support within the Integrated Complaints & Compliments Service. The role focuses on leadership, quality assurance and service improvement across complaints, ensuring insights drive practice development and better outcomes for children, families and residents.

The successful candidate will oversee staff, quality assure investigations, and support complex complaint handling across Children,

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Posted: October 11th, 2026