Complaints Investigator — Elevate Customer Experience

Livin Housing in Spennymoor is seeking a Complaint Investigator to lead investigations into complex and escalated customer complaints, ensuring fair, balanced, and evidence-based outcomes. You will work across the organisation to identify root causes, drive service improvements, and support Housing Ombudsman investigations to ensure agreed actions are delivered to completion.

The role emphasizes delivering excellent customer service, learning from feedback, and putting things right when things

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