Confidential Opportunity | Senior Voice & Network Engineer
North Birmingham – Office & Field Based | Growing MSP
Leading Voice & Network Engineering Within a Leading IT / Cloud Services MSP Environment
Are you a 2nd/3rd Line Voice & Network Engineer looking for more variety and responsibility? Want to work across VoIP, networking, connectivity, security, site design, installations and Cyber Essentials rather than being tied to a service desk? This could be an excellent next move.
An established and growing Managed Service Provider (MSP) is looking for a Senior Voice & Network Engineer to become a key technical specialist within its team.
The Role
This is a genuinely varied, hands-on position covering 2nd and 3rd line support, technical projects and client-facing engineering. You’ll work across:
- Hosted voice and VoIP solutions
- Network design, connectivity and security
- Site surveys, installations and configuration
- SBCs and carrier integrations
- Complex fault finding and root-cause analysis
- Cyber Essentials assessments
- Technical pre-sales and solution design
- New technology and vendor evaluation
- Technologies including Gamma iPECS Cloud, Wildix/x-bees, Cisco Meraki, Ubiquiti UniFi, SBCs and Colt connectivity.
Voice & Networking
- You’ll need strong practical knowledge of; SIP | RTP | Codecs | QoS | NAT | Routing | Switching | VLANs | Firewalls | Wi‑Fi
- You’ll also be comfortable using Wireshark or similar to get to the root cause of complex voice and network issues.
- You’ll be involved from the beginning‑surveying sites, designing solutions, installing and configuring equipment and providing ongoing support.
Cyber Security
A major part of the role will be becoming a Cyber Essentials assessor, carrying out assessments for clients as part of an accredited Certification Body.
Already qualified – Great! Not yet qualified? The company will fund the training and certification. There is also a progression route towards Cyber Essentials Plus.
Who Are We Looking For?
You’ll ideally have:
- 2nd/3rd Line Voice & Network experience within an MSP, telco or communications environment
- Strong networking knowledge across routing, switching, VLANs, firewalls and Wi‑Fi
- Strong understanding of SIP, RTP, codecs, QoS and NAT
- Site survey and installation experience
- A full UK driving licence
- Experience with SBCs, Cisco Meraki, Ubiquiti, Wildix, Gamma iPECS, CCNA, SD‑WAN/SASE or pre‑sales would be advantageous.
- Can manage their own workload and see issues through.
- Can talk technical with engineers and explain the same issue clearly to clients.
This isn’t a fully remote, desk‑only engineering role. You’ll be based in the office with national client travel, giving you genuine variety in your week.
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