Customer Experience Advisor – Insurance Call Centre

Hood Group is seeking a Customer Service Advisor to join our in-house call centre in Southend-on-Sea. You will build lasting relationships with customers and deliver an exceptional level of service in every interaction.

In this role you will handle inbound and outbound calls, emails and web-chats, manage policy queries, changes and renewals, and maintain accurate records with a focus on first-class customer experience. Training is provided and a full-time 40-hour week rotates across shifts.

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