The Opportunity
Rabanne | Harrods London | Full Time | 37.5 Hours
At Rabanne, fragrance is more than a product. It’s a story, an experience, and a moment of personal connection. We’re excited to be opening a new counter within Harrods London and are looking for an inspiring Business Manager to lead the launch and bring our world of British fragrance to life.
As a Business Manager, you will be the driving force behind the counter’s success, creating exceptional customer experiences, leading with passion, and building a loyal client base. You will champion the Penhaligon’s brand, deliver commercial results, and inspire both customers and retail partners through unforgettable fragrance journeys.
Retail at Puig is more than a job. It’s a career built around people, growth and opportunity.
You’ll develop specialist expertise, strengthen your leadership skills, and gain valuable commercial experience from day one. From understanding customer behaviours to driving business performance, every day offers the chance to learn, grow, and make an impact.
Working with iconic brands in supportive and diverse teams, you’ll enjoy a culture built on collaboration, energy, and shared success. Whether creating memorable customer experiences, building long-term relationships, or progressing into leadership and head office opportunities, your career can grow as far as your ambition takes you.
What you’ll get to do
- Deliver and exceed retail sales and performance targets.
- Create memorable fragrance consultations, turning discovery into personal storytelling.
- Build meaningful customer relationships that drive loyalty and repeat business.
- Bring the Rabanne’s brand to life through exceptional retail theatre and customer engagement.
- Drive brand awareness while maintaining Puig retail excellence standards and Harrods London expectations.
- Analyse performance and implement actions that maximise commercial opportunities.
- Support product launches, events, and promotional activity with enthusiasm and creativity.
- Foster strong partnerships with store teams and stakeholders.
We’d love to meet you if you have
- Previous experience as a Business Manager, Account Manager, Assistant Store Manager, Key Holder, or similar leadership role.
- Experience within the beauty, fragrance, skincare, or luxury retail industry.
- A commercial mindset with a proven ability to achieve and exceed sales targets.
- A passion for luxury retail and delivering exceptional customer experiences.
- Natural storytelling ability and confidence in creating personalised fragrance journeys.
- Adaptable, resilient, and comfortable managing changing priorities and business needs.
- Self-motivated with the ability to work independently whilst building strong relationships across store teams.
- Professional, polished, and authentic, bringing energy and enthusiasm to every customer interaction.
- Passionate about turning brand heritage and product knowledge into meaningful customer experiences.
You thrive in boutique and luxury retail environments where personalisation is everything. You understand that every customer interaction is an opportunity to create an emotional connection with the brand. With strong commercial acumen, leadership capability, and a genuine passion for fragrance.
We welcome Creators Of All Kinds.
WHAT YOU’LL LOVE ABOUT US
- An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
- A competitive compensation & benefits package
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