Customer Experience Leader – Hybrid Growth Role

Trust in SODA in London is seeking a Customer Experience Manager to own the end-to-end customer journey and elevate the customer experience across all touchpoints. This hands-on role suits someone who enjoys solving customer problems, improving processes and acting as the voice of the customer within a growing business.

You will manage inquiries across email, live chat and social channels; own issues related to orders, deliveries, returns and products; monitor reviews and drive satisfaction;

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