Customer Support Manager | Hybrid & Growth Leader

Serco Group in Larbert seeks a Customer Support Manager to lead the domestic services delivery at Forth Valley Royal Hospital. You will steer day-to-day operations, manage a large team, and ensure service levels meet contract requirements.

Reporting to the General Manager – Soft FM, you will develop policies, manage a £5.5m budget, and drive continuous improvement while liaising with customers and senior stakeholders.

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