Delivery Support Manager – Hybrid EPA Ops

The Chartered Management Institute (CMI) is seeking a Delivery Support Manager to lead the customer support team and oversee end-to-end EPA operations. Based hybrid between home and our Kettering office, you will manage bookings, at-risk assessments, and collaborate with Assessment Delivery to meet onboarding and CPD requirements.

You will drive process improvement, guide colleagues on service delivery, maintain compliance, and help position CMI as the EPA organisation of choice while delivering

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