Company: NSFT
Location: Norwich
Job Description:
NSFT’s Initial Response Service is seeking a compassionate call handler to triage urgent mental health referrals and provide reassurance to distressed callers.
You will manage calls, record information accurately, and route enquiries via agreed pathways, working closely with clinical teams while maintaining confidentiality in a fast-paced, 24/7 environment. The role requires flexibility to cover day, twilight and night shifts.
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Posted: October 11th, 2026