Customer Service Advisor – Multichannel Support

Company: Welwyn Hatfield
Apply for the Customer Service Advisor – Multichannel Support
Location: Welwyn Garden City
Job Description:

Welwyn Hatfield Borough Council in Welwyn Garden City is seeking a friendly Customer Service Advisor (Career Grade) to be the first point of contact for customers across phone, email and live chat. This permanent, office-based role offers a clear path for progression within the Career Grade scheme.

You will log housing repairs, parking and planning queries in our CRM and housing systems, provide accurate information, support a wide range of queries and help residents with a courteous,

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Posted: October 11th, 2026