Hybrid MSP Support Engineer – First Line

Commercial Ltd. is seeking a 1st Line Engineer to join its MSP-focused team in the UK. You will be the first contact for customers, triaging incidents and delivering remote support across Microsoft 365, Windows, and AD environments.

You will log, categorize and manage tickets, provide updates per SLA, and escalate where required. A proactive, customer-focused mindset and strong attention to detail are essential for success.

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