1st Line Service Desk Analyst: IT Support & Customer Care

Handelsbanken in London invites applications for a Service Desk Analyst to join the UK IT Services team. You will provide first-line support to our branch network and London/Manchester offices, handling incidents, requests, and password resets with a focus on customer service and timely resolution.

The role requires strong English, ITIL awareness, and hands-on knowledge of Windows 10, AD, and service management tools. It is a full-time, on-site position with shift coverage.

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