IT Service Desk Analyst — First‑Line Support & ITIL Growth

Company: Colonial Group
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Job Description:

Jisc is seeking an IT Service Desk Analyst to provide first-line support, diagnose incidents, and manage service requests. You will handle IT and video-conferencing equipment, and contribute to the ITIL lifecycle while delivering excellent customer service to staff and visitors.

Join a collaborative Workplace IT team focused on reliable tech services, knowledge sharing, and continuous improvement, with flexible working options and opportunities for training and career growth.

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Posted: October 11th, 2026