First-Line IT Service Desk Analyst – Help Users & Resolve Issues

XMA is seeking a L1 Service Desk Analyst in Livingston to be the first point of contact for customers, logging and resolving incidents and providing timely updates. You will troubleshoot hardware and software issues, collaborate with IT teams, and follow ITIL-based processes to ensure quality service.

The role emphasizes strong customer service, clear communication, and proactive ownership of tickets, with benefits including healthcare, pension, and generous holiday entitlement.

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