We are seeking an experienced Operations Manager/General Manager for Doncaster to oversee the day-to-day operations of our hotel, ensuring excellent guest service, operational efficiency, and compliance with company standards.
Key Responsibilities
Oversee daily operations across Front Office, Housekeeping, F&B, and Maintenance.
Ensure SOPs, health & safety, and company standards are consistently followed.
Lead, motivate, and develop hotel teams.
Monitor guest feedback and resolve operational issues.
Support the General Manager with budgets, cost control, KPIs, and performance.
Drive operational improvements and implement company initiatives.
Work closely with Head Office and department heads to achieve business objectives.
Prerequisites
3+ years of hotel operations experience.
Strong leadership and people-management skills.
Good financial and commercial understanding.
Knowledge of hotel operations, PMS, and MS Office.
Excellent communication and problem-solving skills.
Guest-focused and hands-on approach.
Flexible to work weekends and travel when required.
What We Offer
Performance-based bonus
Employee Assistance Programme
Staff rates on food and accommodation
Employee Referral Scheme
Compensation details: 35000-36500 Yearly Salary
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