Interim Complaints Officer – Local Government

Vivid Resourcing Ltd. is seeking an experienced Complaints Officer for an interim role with a local authority in Surrey, handling customer complaints under the corporate procedures. You will coordinate investigations, gather evidence and draft balanced responses, while managing escalated ombudsman inquiries and reporting on outcomes.

The role requires strong written communication, the ability to manage a live caseload quickly, and a methodical approach to data protection and information requests.

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