Hybrid Complaints Quality & Improvement Specialist

Hyde Group is seeking a Complaints Quality and Improvement Officer in London Bridge. The role blends office presence (2 days) with remote work (3 days) to strengthen complaint handling and service levels.

You will review cases, analyse feedback and performance data, and drive improvements across the organisation. The role focuses on improving processes, delivering training, and producing dashboards and reports for senior leaders.

#J-18808-Ljbffr…