Complaint Resolution Specialist – Customer Service

Royal Mail in Plymouth is seeking a Customer Service Advisor to join a fast-paced complaints team. You will handle customer enquiries by telephone and email, aiming for first-time resolution and high-quality service.

The role involves working across multiple screens and systems, recording information accurately, and adhering to handling times and standards. The temporary appointment is a 12-week booking with potential extension, training, and around 37.5 hours per week with shifts between 8:00am

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