Support Desk Lead & Process Optimizer

SNAGR SOFTWARE LTD is seeking a dedicated Support Desk Coordinator to oversee daily desk operations, ensuring tickets and chats are logged, prioritised, and resolved within SLA targets. The role emphasizes process quality, clear customer communication, and collaboration with Delivery/2nd line to progress technical issues.

The successful candidate will monitor ticket volume, drive reductions in unassigned tickets, and contribute to knowledge base improvements while delivering proactive updates

#J-18808-Ljbffr…