Digital Banking Confidence Coach – Customer Service Consultant

TSB Branch Banking in London’s Hammersmith area seeks a Customer Service Consultant to help customers become more confident with digital banking while delivering a personalised, human experience that builds trust. You will support personal banking customers across face-to-face, phone and video channels, guiding digital tools and services with clarity and care.

The role emphasizes understanding customer needs, offering suitable products, and fostering ongoing engagement.

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