Post Office and Banking Hub Manager (Hailsham Town Council)

Overview

As Post Office and Banking Hub Manager, you will lead a community-facing operation delivering postal, banking and related services. You will work closely with cross-functional teams to ensure a profitable, safe, and customer-focused service. You’ll manage day-to-day operations, compliance, and staff scheduling while promoting growth in footfall and sales. This role offers purposeful work within a public-facing council service, with opportunities to shape service delivery. You will be empowered to drive high-performance and a professional customer experience.

Responsibilities

• Manage day-to-day Post Office and Banking Hub operations (stamps, parcels, banking, foreign currency, insurance, travel services)
• Oversee bill payments, vehicle tax, and motor vehicle registrations
• Handle passport and driving licence applications
• Lead and inspire teams to deliver excellent customer service
• Ensure rotas, overtime, and staff coverage
• Liaise with Post Office, Cash Access UK and other bodies to ensure compliant operation
• Maintain financial and operational policies and procedures
• Stock and price items per policy and annual plans
• Promote the Post Office and Banking Hub services
• Develop a customer service-led culture and seek performance improvements
• Work to budgets and targets

Key requirements

• Experience in leading customer-facing teams (preferred in retail or similar)
• Ability to manage day-to-day operations and ensure compliance with relevant rules
• Strong focus on customer service and staff development
• Knowledge of budgeting and target-driven performance
• Unknown

• leadership
• customer focus
• communication
• operational management
• compliance with Post Office and Banking Hub rules
• staff scheduling

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