The Role
Due to our continued success here at Fortem, we are excited to announce an opportunity for a Customer Liaison Officer to become a pivotal part of our North West operations.Based out of our Chester, you will be travelling aross the the Chester and Stoke area’s.This is a permanent role and the core working hours are Monday to Friday 8am-4:30pm.The Customer
Fortem have partnered with Sanctuary Group to deliver an ambitious carbon reduction and net zero programme, transforming the energy efficiency of properties in the north.Duties and Responsibilities
Customer Liaison Officer duties and responsibilities include:Lead resident and community engagement initiatives, building strong relationships with local communities.Deliver clear and effective communications to customers and residents about the nature and scope of works.Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.Coordinate access arrangements to ensure works are delivered smoothly and on schedule.Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.What You Will Need
The Customer Liaison Officer will meet the following criteria:Essential criteria:Previous experience of working in a similar roleAbility to deal with sensitive situationsResilience and strong negotiation skillsProficiency in Microsoft OfficeFull Driving LicenceDesirable criteria:Experience of working within the Social Housing sectorBenefitsCompetitive salary with discretionary profit related bonusMotor Expenditure Allowance (£4,000) or company carOption to opt into the salary sacrifice car lease25 days annual leave + bank holidays + your birthday off (34 days total)Sick pay26 weeks full pay maternity leaveAnnual pay reviews8 weeks full pay paternity leaveDiscounted gym memberships at national and local gymsUp to £3,000 colleague referral feeVast directory of training on bespoke in-house Learning Management SystemPrivate healthcare and dental careCycle to work schemeRetail and mobile phone provider discountWho We AreFortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams – Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in – because Every Home Matters.We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand – whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace.Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way.We are Investors in People – Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.Please apply with your updated CV or contact us at the Recruitment team, should you require support completing your application please contact the Recruitment team directly.Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV’s from agencies. If speculative CVs are sent, no fee will be applicable.
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