Role purpose
The Director of Client Execution owns how FundApps delivers for clients across Monitoring, Reporting and Surveillance, leading the Implementation, PMO and Client Experience & Support teams.
The role is responsible for building and scaling a consistent client delivery model across the business: improving client onboarding, managing complex delivery, and optimising support operations once clients are live.
A key part of the role is connecting Client Execution with Regulatory Product Specialists, Customer Success and Engineering, creating clear ownership, strong operating rhythms and a delivery model that scales with the business.
The role works in close partnership with Client Success and Account Management, with clear ownership across the client lifecycle:
- Client Execution owns implementation, delivery governance and support operations;
- Client Success owns ongoing relationship health, adoption and value realisation;
- Account Management owns renewals and commercial growth.
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