Retail IT Service Desk Analyst (1st Line) – On-site

Randstad Delivery (GBS) in Portsmouth requires a Retail IT Service Desk Analyst (1st Line) to support UK Retail stores. The role focuses on POS, CRM and digital experiences, delivering high-quality service and handling incidents to keep stores trading.

You will perform 1st line troubleshooting, use remote desktop tools, and manage incidents with ServiceNOW, including on-site deployments and occasional travel across the UK/Ireland.

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